Return & Refund Policy

Effective Date: August 27, 2026

Thank you for supporting our small business. We want you to be happy with your purchase. Please read the following Return & Refund Policy carefully before placing your order. By placing an order through our website, you acknowledge that you have read and agreed to the terms of this policy, to the extent permitted by applicable law.

1. General Return Policy

Due to the nature of our products, all custom, personalized, made-to-order, and/or specially printed T-shirts are final sale and are not eligible for return or exchange due to customer preference, including but not limited to choosing the wrong size, color, design, or style.

Because these products are created specifically according to the customer's order, we generally cannot resell them.

This policy does not limit any rights or remedies that cannot legally be waived under applicable federal or state law.

2. Incorrect, Damaged, or Defective Items

If you receive an item that is:

• Damaged during delivery;
• Defective due to a manufacturing or printing issue;
• Significantly different from the design or product you ordered; or
• The wrong item due to an error on our part,

please contact us within 3 calendar days of delivery.

To request assistance, please provide:

1. Your order number;
2. A description of the problem; and
3. Clear photographs showing the item and the issue.

We may request additional information reasonably necessary to evaluate your claim.

If we determine that the error or defect was caused by us, we may, at our discretion and as permitted by applicable law:

• Replace the item at no additional cost;
• Correct the item; or
• Issue a refund for the affected item.

If a return is required because of our error, we will provide instructions regarding the return.

3. Customer-Provided Information

Customers are responsible for carefully reviewing their order before submitting it.

This includes, but is not limited to:

• Size;
• Shirt color;
• Design;
• Names;
• Spelling;
• Numbers;
• Personalization;
• Quantity;
• Shipping address; and
• Other customization information.

We are not responsible for errors resulting from information submitted incorrectly by the customer.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct an order before production begins, but we cannot guarantee that changes or cancellations will be possible once production has started.

4. Wrong Size or Change of Mind

We do not accept returns or exchanges for:

• Wrong size selected by the customer;
• Change of mind;
• Ordering the wrong color;
• Ordering the wrong style;
• Customer no longer wanting the item;
• Failure to review personalization before ordering; or
• Other reasons unrelated to an error or defect caused by our business.

For this reason, customers should carefully review all product details, sizing information, personalization, and order information before completing checkout.

5. Custom and Personalized Orders

Custom and personalized products are created specifically for the customer.

Once production has begun, a custom or personalized order generally cannot be canceled or changed.

If you need to request a cancellation or modification, contact us immediately after placing your order. We will let you know whether the request can be accommodated based on the production status of the order.

6. Returns Must Be Authorized

Do not send merchandise back to us without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted or may result in delays in processing your request.

If we authorize a return, the item must be returned according to the instructions we provide.

7. Condition of Returned Merchandise

When a return is authorized, merchandise must be returned in the condition specified in the return instructions.

Unless otherwise required by applicable law, merchandise that has been washed, worn, altered, damaged, or otherwise used after delivery may not qualify for a return based on a defect or fulfillment issue if the condition prevents us from reasonably evaluating the claimed problem.

8. Refunds

If you are approved for a refund, the refund will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Where a refund is legally required, we will process the refund within the time required by applicable law.

We will not substitute store credit for a refund when applicable law requires a monetary refund.

9. Shipping Delays and Order Cancellations

We make reasonable efforts to ship orders within the timeframe stated on our website or at checkout.

If we become unable to ship an order within the applicable promised timeframe, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.

For online orders, federal law may require a seller to provide the customer with the option to consent to a shipping delay or cancel the order and receive a prompt refund when the seller cannot meet the promised shipping timeframe.

10. Lost, Stolen, or Incorrectly Addressed Packages

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

If tracking shows that a package was delivered but the customer cannot locate it, we may assist the customer in contacting the shipping carrier. However, our ability to provide a replacement or refund will depend on the circumstances and applicable law.

11. Sale and Promotional Items

Unless otherwise stated on the product page, sale and promotional items are subject to the same return rules described in this policy.

Custom, personalized, and made-to-order sale items remain final sale except where a return, replacement, or refund is required by applicable law or where the item is defective or incorrectly fulfilled by us.

12. Fraudulent or Abusive Claims

We reserve the right to investigate claims involving suspected fraud, repeated abuse of our return policy, false damage or defect claims, or other misuse of our policies.

Nothing in this section permits us to deny a refund or remedy that is required by applicable law.

13. No Waiver of Legal Rights

This policy is intended to establish our standard return and refund procedures. It does not waive, restrict, or eliminate any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

If any provision of this policy is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will remain in effect to the fullest extent permitted by law.

14. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy from time to time.

Any updated policy will be posted on this page with a revised effective date. Changes will apply prospectively to orders placed after the updated policy becomes effective, unless otherwise required by law.

15. Contact Us

For questions regarding an order, return, replacement, or refund, please contact us at:

Business Name: Redhead Designs
Email: redhead.designs134@gmail.com
Website: Redhead Designs
Mailing Address: 1707 N. Jessica Ave. Sioux Falls, SD 57103

When contacting us about an order, please include your order number and the email address used when placing the order.

Last Updated: August 27, 2026